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Reports to: Director of Spa and Fitness, Spa and Fitness Supervisor

Supervises: No supervisory duties are included in this position.

Education and/or Experience:
• Post-secondary Vocational/Technical School.
• Two years of experience as a Licensed Massage Therapist in a luxury resort setting.

Job Knowledge, Core Competencies and Expectations:
• Expertise in multiple massage modalities including Swedish massage, deep tissue massage, hot and cold stone massage, acupressure and reflexology.
• Assess client’s soft tissue condition, joint quality and function, muscle strength and range of motion.
• Confer with the client about his/her medical history, any problems with stress, any history of fractures and surgeries and/or pain issues to determine how and whether massage would be helpful.
• Develop and propose client treatment plan if applicable.
• Knowledge of an ability to perform role in emergency situations.

Job Summary (Essential Functions): Provide professional, quality, therapeutic massage and bodywork to members and their guests.

Job Tasks/Duties:
• Greets and assists members and guests in a friendly and professional manner.
• Performs Spa treatments for members and their guests for therapeutic and remedial reasons.
• Prepares, blends and heats oils for application in service.
• Makes entries in and maintains treatment records for each member-client.
• Provides necessary information to spa desk for billing.
• Coordinates scheduling with Spa Receptionist.
• Answers questions about massage therapy.
• Communicates to Spa Director about member or operation concerns.

Licenses and Special Requirements:
• Must have First Aid and CPR/Defibrillator training.
• Must have a current Nevada State Massage Therapy License.

Physical Demands and Work Environment:
• Able to meet and perform the physical requirements and to work effectively in an environment, which is typical of this position.
• Frequent lifting, bending, climbing, stooping and pulling.
• Frequent repetitive motions.
• Continuous standing and walking.
• Must often work in humid and low-level light environment.
• Must be able to tolerate a variety of odors including massage oils and lotions.
**At any time, a Tahoe Beach Club staff member may be asked to perform a duty or task that is outside the job description.

Job Types: Full-time, Part-time

Pay: $22.00 - $126.00 per hour

Benefits:
• Dental insurance
• Employee discount
• Health insurance
• License reimbursement
• Life insurance
• Paid time off
• Paid training
• Professional development assistance
• Vision insurance

Schedule: Day shift

Supplemental pay types:
• Commission pay
• Tips

Education: High school or equivalent (Preferred)

Experience: Customer Service: 2 years (Preferred)

Work Location: In person

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Reports to: Director of Spa and Fitness, Spa and Fitness Supervisor

Supervises: No supervisory duties are included in this position.

Education and/or Experience:
• NV State Cosmetology License
• Two years of experience as a Licensed Cosmetologist in a luxury resort setting.

Job Knowledge, Core Competencies, and Expectations
• Extensive knowledge of Esthetics, Nail design, and all associated techniques.
• Excellent communication and assessment skills.
• Strong time management abilities.
• Detail-oriented, along with high standards of cleanliness and sanitation.
• Ability to recommend and sell Spa products.
• Knowledge of and ability to perform a role in emergency situations.

Job Summary (Essential Functions): Provide professional, quality, Skin and Body treatments to members and their guests.

Job Tasks/Duties:
• Greets and assists members and guests in a friendly and professional manner.
• Build and maintain relationships with members to encourage repeat visits.
• Evaluating the condition of clients’ skin and nails and advising them on proper care that is suited to their needs.
• Remain on the cutting edge of the latest products, trends, and techniques.
• Performs Spa skin and body treatments on members which include exfoliation, microdermabrasion, chemical peels and other skin refinements.
• Ability to perform waxing services.
• Providing high-quality manicures and pedicures.
• Recommending various nail designs and nail art to clients.
• Maintains all skincare tools. Sanitizing all nail instruments and equipment before each use.
• Ensuring that workstations are kept clean and orderly and nail supplies are adequately stocked.
• Providing quality hand and foot massages.
• Provides necessary information to spa desk for billing.
• Coordinates scheduling with Spa Receptionist.
• Communicates to Spa Director about member or operation concerns.

Licenses and Special Requirements:
• Must have First Aid and CPR/Defibrillator training.
• Must have a current Cosmetology License from the Nevada Board of Cosmetology.

Physical Demands and Work Environment:
• Able to meet and perform the physical requirements and to work effectively in an environment, which is typical of this position.
• Frequent lifting, bending, climbing, stooping, and pulling.
• Frequent repetitive motions.
• Continuous standing and walking.
• Must often work in humid and low-level light environment.
• Must be able to tolerate a variety of odors including nail polish and remover.

**At any time, a Tahoe Beach Club staff member may be asked to perform a duty or task that is outside the job description.

Job Types: Full-time, Part-time

Pay: $17.00 - $130.00 per hour

Schedule:
• 8 hour shift
• Day shift
• Weekend availability

Supplemental pay types: Commission pay

Education: High school or equivalent (Preferred)

Experience: Customer Service: 2 years (Preferred)

Work Location: In person

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Reports to: Director of Membership Experience

Classification: Hourly, full time

Job Summary:
Work directly with the Director of Member Experience to exceed the member and guest expectations as a Club Ambassador. As a Club Ambassador you will assist in daily operations at various levels by attending to the needs of our Membership Service Department, Spa, and Outdoor Pursuits areas. You will provide members with instruction, direction, and guidance on a variety of activities in the 3 areas. Ensure our members experience is inviting, clean, and organized for their enjoyment as well as the overall operation of the facility. Anticipate the needs and wants of the membership while exceeding all expectations.

Essential Function: Employees of Tahoe Beach Club ensure the highest level of service to members and their guests by providing personal, gracious, and professional service.

Job Knowledge, Core Competencies, and Experience:
• Customer service experience
• Excellent decision making skills
• Effective listening, interpersonal, and guest service skills
• Excellent oral and written communication skills
• Proficient with Microsoft
• Effectively handles multiple concurrent tasks while meeting deadlines, prioritizing tasks, and providing excellent customer service
• Acquire working knowledge of club policies and guidelines outlined in the Club’s employee handbook
• Experience and knowledge of Lake Tahoe and surrounding areas a plus
• High energy level
• Provide consistently exceptional service to all members and guests as their first and last point of contact
• Facilitate member requests as outlined in the member services program and anything else within reason
• Provide club information to members and guests
• Make members feel welcome by using their names and interact with every member
• Record and report member or guest incidents and glitches including rules violations and complaints
• Answer phone calls, respond to emails, coordinate appointments, and make reservations
• Attend to various member and guest needs, including coordinating spa treatments, fitness services, outdoor excursions, special events, and transportation
• Help maintain beach and pool facilities through supplying clean towels, organizing furniture, and offering additional amenities as needed
• Maintain the appearance of the spa reception, spa retail, an fitness center areas while promoting those services to members
• Stock and maintain supplies at the pool, beach, spa, lockers rooms and fitness center
• Welcome and assist spa guests and attend to their pre and post treatment needs

Physical Demands and Work Environment:
• Requires standing, walking, bending over, stooping and lifting
• The setting may be noisy and cluttered at times
• Must be able to sit and stand for prolonged periods

Licenses: CPR, first aid, and AED certificate are preferred. If not currently held, obtain these certifications as required by the Director of Member Experience

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Benefits:
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:
• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:
• Monday to Friday
• Weekend availability

Work Location: In person